At H & H UK (PVT) Limited, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and our obligations.

Returns

1. Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items must be returned within 30 days of the purchase date.

2. Non-Returnable Items: Certain items are non-returnable, including but not limited to:

   • Gift cards
   • Final sale items
   • Underwear and swimwear for hygiene reasons (unless faulty)

3. Return Process:

   • Contact our customer service team to initiate a return. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
   • Once your return is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
   • Please include your return authorization number inside the package to ensure timely processing.

4. Return Shipping:

   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
   • If you receive a refund, the cost of return shipping will be deducted from your refund if you use our prepaid return label.

Refunds

1. Processing Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 10 business days.

2. Partial Refunds: Partial refunds may be granted for items that are returned in a used or damaged condition, missing parts, or not in their original packaging.

3. Late or Missing Refunds:

   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company; it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund, please contact us at [Your Contact Email].

Exchanges

1. Exchange Policy: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us. We will provide instructions on how to return the defective item and receive a replacement.

Damaged or Incorrect Items

1. Reporting Issues: If you receive an item that is damaged or incorrect, please contact our customer service team within 7 days of receiving the item. Provide your order number, details of the issue, and photographic evidence if possible.

2. Resolution: We will work with you to resolve the issue promptly, either by issuing a replacement or a full refund, including return shipping costs if applicable.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us.

Thank you for shopping with H & H UK (PVT) Limited. We value your business and are committed to providing you with high-quality products and excellent customer service.